SHIPPING & RETURNS

ALL SALES ARE FINAL.
Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at info@divinepresence.us within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.

- All returns must be unworn, unwashed, have original tags attached and in their original packaging.

- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. 

- Returns are processed within 5-7 business days after your item(s) are delivered to us.

- Customers should have 7 days from receiving product to report any issues with order or defects.

Return drop-offs are not accepted at our warehouse or office. 

- We have the right to refuse your return if we felt the item is not in the condition it was sent to you in. If your return is rejected when it arrives to us then we will send it back to you.

- We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • Wardrobing: An irregular or excessive return history.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.

- We cannot make changes to orders once they are placed so please check all your details including address and size before completing your order.

- We do not accept exchanges and only provide refunds for all returns

- We are not responsible for any mistakes in addresses you input.

 - ALL orders for returns are not refunded their original shipping cost

 

SHIPPING

TRACKING

You will receive an email when your order ships out along with a tracking number.

If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.

 

U.S. SHIPPING POLICY

It can take up to 5-7 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS or UPS depending on your choice. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped. All clothing items are shipped out every Tuesday and Thursday at 11 AM once processing has been done. Please pay close attention to your email so that you can track your order. Many of our accessory and car items may take up to 10-15 days to be shipped due to processing. We are working hard to get you your items quickly but secondary to COVID we are experiencing delays.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Divine Presence does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

INTERNATIONAL SHIPPING POLICIES

Please allow up to 5 business days for your order to be processed, packed and shipped. International orders shipped via USPS and are typically delivered within 7-14 business days from the date that it is shipped, depending on your country and selected delivery service. You will receive a shipment notification email with tracking once your order has shipped.